Allscripts hiring Intern- Support Consultant Associate Pune- June 2013

Allscripts is hiring Intern- Support Consultant Associate at Pune.

Company Name: Allscripts

Job Position: Intern- Support Consultant Associate

Job ID: 103615104

Educational Qualification: B.E/B.Tech/MCA

Experience: Freshers

Job Location: Pune

Candidate Profile:

·       B.E/B.Tech (Comp Sc or IT) or MCA or equivalent  graduate fresher from a recognized university.

·       Should possess good communication skills and verbal ability.

Job Description:

·       Handle incoming customer calls and cases for Allscripts Sunrise Application.

·       Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.

·       Troubleshooting at customer site if necessary.

·       Supplement implementation team efforts as needed.

·       Use product specific diagnostic tools and techniques to resolve customer issues.

·       Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues

·       Replicate issues, document results and present issue resolution to customers.

·       Work with Product Development Teams to troubleshoot software. 

How to Apply:

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